RETURN POLICY

Delivery
DARZZINE items are prepared with the greatest care in our showroom before shipment.

Orders are dispatched within an estimated period of 24 to 72 business hours, excluding exceptional periods (high volume, special collections, public holidays).
Upon shipment, a tracking link is sent to the customer via email to monitor the package's transit.

DARZZINE provides deliveries within France and internationally, subject to the areas served by our partner carriers.
Delivery times are given for information purposes only and do not constitute a contractual obligation.

Receipt of the order
The customer is required to check the condition of the package upon receipt.
Any anomaly (damaged package, missing or deteriorated item) must be reported within 48 hours of delivery, via email to: contact@darzzine.com.
After this period, the order will be deemed compliant.

Right of withdrawal and returns
In accordance with the provisions of the Consumer Code, the customer has a period of 14 days from receipt of their order to exercise their right of withdrawal, without having to provide a reason.
Returned items must:
not have been worn beyond simple trying on;
not have been washed;
be handled with care;
be accompanied, as far as possible, by their original labels and packaging.

The customer is responsible for any depreciation resulting from handling other than what is necessary to establish the nature and characteristics of the item.
Any item showing signs of use beyond simple trying on (perfume, makeup, odor, deterioration, alteration of the fabric) may be subject to a deduction reflecting the actual depreciation sustained during the refund.

Return procedure
Any withdrawal request must be made via the withdrawal form available on the DARZZINE website or by any other unambiguous statement expressing the customer's decision to withdraw, notably by email to:
contact@darzzine.com
From the moment of communicating their decision to withdraw, the customer has a maximum period of 14 days to return the item(s) concerned.

Items must be returned to the following address:
DARZZINE
10 rue Jean Jaurès
78190 Trappes – France

Return shipping costs

Except in the case of an error attributable to DARZZINE, return shipping costs are the responsibility of the customer.

Refund
In the event of a validly exercised withdrawal, the refund will be made via the same payment method used for the order, unless the customer expressly agrees to another payment method that does not incur additional costs.
Initial delivery costs are refunded up to the cost of the standard delivery method offered at the time of the order. Additional costs resulting from the choice of a more expensive delivery method are not refunded.
DARZZINE may defer the refund until the returned items are received or until the customer provides proof of shipment, whichever occurs first.

Exclusions
The following are excluded from the right of withdrawal:
creations made to measure according to the customer's specifications;
creations that are clearly personalized at the customer's request.
Sale, promotional, or clearance items are not excluded from the right of withdrawal solely due to their price reduction when purchased remotely.

Liability
DARZZINE cannot be held responsible for delivery delays attributable to carriers or circumstances beyond its control (force majeure, logistical disruptions, customs).